What's Covered
Four ways we've got your back
Vetted Professionals
Every Flixer is vetted, verified, and rated by real customers after every job.
Upfront Fixed Pricing
You see your price before anyone shows up. No hourly surprises, no vague quotes.
Satisfaction Resolution
If something isn’t right, our support team reviews it and can issue partial or full refunds.
Secure Payments
Your card is authorized at booking but only charged when the work is done.
How It Works
Something wrong? Here's what happens.
Report the Issue
Open a support chat in the app, or call (718) 500-3549. Tell us what went wrong.
We Review
Our team reviews every claim, typically within one business day.
Resolution
We make it right — a repair revisit, a partial refund, or a full refund at Flixermen’s discretion.
The Flixermen Guarantee applies to work booked and paid through Flixermen. Claims should be reported within 72 hours of job completion. Resolution — whether a repair revisit, partial refund, or full refund — is at Flixermen's discretion based on the specifics of each claim.